Booking Terms

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Last updated: March 2026

1. How to book

You can make a reservation:

• via the booking form on our homepage,
• by phone: +44 208 426 5713,
• by email: contact@piwnicanapietrze.com.

A booking is only confirmed once you receive confirmation from us. Submitting a form or sending a message alone does not guarantee a table.

2. Cancellation — tables up to 5 people

Please cancel at least 24 hours in advance. We understand that plans change — just give us a call and we will sort it out. We do not charge cancellation fees.

3. Cancellation — groups of 6 or more

For group bookings, please give us at least 48 hours' notice. For private events (catering, parties, celebrations) cancellation terms are agreed individually at the time of confirmation and provided in writing.

4. No-shows

We are a small family restaurant. An uncancelled no-show means seats that could have been offered to other guests. We ask that you contact us even at the last minute — we genuinely appreciate it.

5. Late arrivals

We hold your table for 20 minutes after the agreed time. After that, the table may be offered to waiting guests. If you know you will be late, please call ahead — we are happy to wait.

6. Private events

Private dining events (birthdays, christenings, wakes, corporate lunches) are subject to a separate agreement confirmed in writing. A deposit may be required for larger events — we will let you know at the time of enquiry.

7. Right to refuse

We reserve the right to decline a reservation or ask guests to leave in cases where behaviour is disruptive or threatening to other guests or staff.

8. Opening hours

Opening hours may vary on public holidays or during special events. We always recommend calling ahead to confirm, especially on bank holidays.